Application & Legacy Support
Ensure your end users receive outstanding service.
Whether you need help supporting new and existing applications or legacy systems, our experts will impress your end users and managers alike with their knowledge and adaptability. In fact, your users may not even realize you’ve hired outside help! We will use your help desk system and follow your support protocols for a seamless experience. Our combination of on-site and remote support provides cost savings and flexibility.
Tracey Gauthier-Peters
IT Site Executive Director
TuftsMedicine
“We really relied on the HealthNET team to keep our legacy systems running smoothly during an extremely busy and stressful time. Their consultants were very knowledgeable and helpful, which allowed me and my team to focus on other important initiatives. Thank you, HealthNET!”
Tracey Gauthier-Peters, IT Site Executive Director
TuftsMedicine MelroseWakefield Hospital
Systems Experts Plus
Our professionals are systems experts, plus they have walked in the shoes of your end users. From physician offices, emergency departments and inpatient units, to ancillary departments, billing and other operational areas, our consultants have years of hands-on healthcare experience. HealthNET application and legacy support features:
- Clinical, financial, and operational subject matter experts
- Acute, ambulatory, and post-acute experience
- Deep knowledge of EHR and 3rd party systems
- For details on systems we support, visit our Systems Expertise page
Why HealthNET
Our support professionals are 100% U.S.-based. They can tackle every day routine support, freeing up your team to focus on more urgent initiatives. Our support experts can address:
- Help desk support
- Application maintenance and software upgrades
- Interfaces, integration, migration, and archiving
- Report and analytics request fulfillment
- Special projects as needed
- Knowledge transfer to ensure a smooth transition back to your staff